Search Repository Universitas Fort De Kock

Standar Pelayanan Minimal (SPM) adalah ketentuan tentang jenis dan mutu pelayanan dasar yang merupakan urusan wajib daerah yang berhak diperoleh setiap warga secara minimal. Standar Pelayanan Minimal Rumah Sakit dimaksudkan agar tersedianya panduan bagi daerah dalam melaksanakan perencanaan, pelaksanaan dan pengendalian serta pengawasan dan pertanggungjawaban penyelenggaraan Standar Pelayanan Minimal rumah sakit. Tujuan penelitian untuk mengetahui analisis penerapan Standar Pelayanan Minimal (SPM) Rumah Sakit Terhadap Kepuasan Pasien Rawat Inap di RSUD Prof DR MA Hanafiah SM Batusangkar. Penelitian mengunakan jenis mixed methods dengan penelitian kombinasi Sequential Explanatory Design, kuantitatif mengunakan pendekatan Cross Sectional dan kualitatif mengunakan pendekatan Fenomenologi dilakukan bulan Juli 2022, sampel 129 orang pasien rawat inap di RSUD Prof DR MA Hanafiah SM Batusangkar dan informan sebanyak 14 orang. Analisis data dengan uji Chi Square dan uji regresi logistic. Hasil kuantitatif, aspek Daya Tanggap (p=0,000), Jaminan (p=0,000), Bukti Fisik (p=0,000), Perhatian (p=0,000), Kehandalan (p=0,000), memiliki pengaruh terhadap kepuasan pasien rawat inap di RSUD Prof DR MA Hanafiah SM Batusangkar. Hasil Multivariat adalah bukti fisik (p=0,001), daya tanggap (p=0,015) dan perhatian (p=0,090). Hasil Kualitatif, input kebijakan perlu sosialisasi ulang, SDM, Pendanaan dan prasarana sudah mencukupi, proses meliputi Standar Pelayanan Minimal rawat inap (pemberi pelayanan dirawat inap dan jam visite Dokter Spesialis sudah sesuai standar, kejadian infeksi pasca operasi dan kejadian pasien jatuh tidak ada ditemukan, kejadian infeksi nosocomial jarang ditemukan, kematian pasien >48 jam rawatan pasien pulang paksa ada ditemukan, output meliputi kepuasan pasien rawat inap sudah terlaksana dengan baik. Kesimpulan penelitian aspek mutu pelayanan yang paling dominan mempengaruhi kepuasan pasien adalah aspek bukti fisik. Input perlu sosialisasi ulang, proses sebagian sudah sesuai standar, output sudah tercapai kepuasan pasien. Diharapkan rumah Sakit melakukan sosialisasi ulang terhadap Standar Pelayanan Minimal Rumah sakit.

Minimum Service Standards (SPM, short for Standar Pelayanan Minimum in Indonesian) are provisions for the type and qualities of minimum basic services which are mandatory regional affairs that every citizen is entitled receive. Hospital Minimum Service Standards are intended to provide guidelines for regions in carrying out planning, implementation and control as well as supervision and accountability for the implementation of Hospital Minimum Service Standards. The purpose of the research was to determine the analysis of the implementation of Hospital Minimum Service Standards on Inpatient Satisfaction at Prof DR MA Hanafiah SM Hospital Batusangkar The research use mixed methods with a combination of Sequential Explanatory Design research, quantitative using a cross sectional approach and qualitative using a phenomenological approach, It was conducted in July 2022, a sample of 129 inpatients at Prof DR MA Hanafiah Hospital Batusangkar and 14 informants. Data analysis with Chi Square test and logistic regression test. Quantitative results, aspects of Responsiveness (p=0.000), Assurance (p=0.000), Physical Evidence (p=0.000), Attention (p=0.000), Reliability (p=0.000), have an influence on the satisfaction of inpatients in hospitals. Multivariate results were physical evidence (p=0.001), responsiveness (p=0.015) and attention (p=0.090). Qualitative results, policy inputs need to be re-socialized, human resources, funding and infrastructure are sufficient, the process includes Minimum Service Standards for inpatients (inpatient service providers and specialist doctor visit hours are according to standards, the incidence of postoperative infection and the incidence of patient falls is not found, the incidence of nosocomial infections is rare, patient deaths >48 hours of forced discharge have been found, outputs including inpatient satisfaction have been carried out well. The conclusion of this research is that the aspect of service quality that most dominantly affects patient satisfaction is the aspect of physical evidence. The input needs to be re-socialized, the process is partly according to standards, The output has been achieved with patient satisfaction. Hospitals are expected to re-socialize the Hospital Minimum Service Standards.