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Dalam meningkatkan kualitas pelayanan di bidang kesehatan, Pemerintah Kota Sawahlunto meluncurkan program PSC 119. Fokus penelitian ini yaitu evaluasi pelaksanaan program PSC 119 di Kota Sawahlunto Metode evaluasi menggunakan CIPP (Contect, Input, ProccesPelaksanaan PSC 119 di Kota Sawahlunto berpedoman pada Permenkes Nomor 19 tahun 2016, sumber anggaran adalah APBD Kota Sawahlunto, tenaga yang mendukung masih kurang terutama tenaga dokter, operator dan sopir, belum ada pelatihan BTCLS bagi petugas kesehatan dan pelatihan defensive driving bagi sopir. Sarana dan prasarana yang digunakan untuk mendukung pelaksanaan program PSC 119 ini sudah mencukupi adanya gedung dua tingkat, 2 unit ambulance gawat darurat dan adanya call center 119 yang terhubung langsung dengan NCC Kemenkes. Sudah ada alur pelayanan dan SOP, hambatan pelaksanaan program adalah jumlah tenaga yang belum memadai, belum ada pelatihan peningkatan kompetensi petugas, masih ada nya akses penjemputan pasien yang tidak dilewati kendraan roda 4, jaringan call center terkadang ada gangguan, respon time yang diberikan lebih dari 10 menit dan kurang nya disiplin petugas. Pelaksanaan PSC di Kota Sawahlunto tahun 2023 sudah terlaksana dengan cukup baik tetapi masih perlu penambahan tenaga dokter, operator, sopir dan pelatihan BTCLS bagi petugas kesehatan serta pelatihan defensive driving bagi sopir, Optimalisasi integrasi dengan pemadam kebakaran, Kepolisian dan BPBD.

Background: In an effort to enhance the quality of healthcare services, Sawahlunto Government launched the PSC 119 program. This research aims to evaluate the implementation of the PSC 119 program in Sawahlunto. Methodology: This study employs a qualitative research method, utilizing interview guidelines as research instruments. The study involved 10 informants. Results: The implementation of the PSC 119 program in Sawahlunto adheres to the guidelines stipulated in Minister of Health Regulation No. 19 of 2016. Funding sources are derived from the Sawahlunto Regional Budget (APBD). Support personnel, particularly doctors, operators, and drivers, remain understaffed. Essential training such as Basic Trauma and Cardiac Life Support (BTCLS) for healthcare workers and defensive driving training for drivers have not been conducted. The infrastructure and facilities supporting the PSC 119 program, including the direct link to the Ministry of Health's National Call Center (NCC Kemenkes) and established service procedures, are sufficient. However, obstacles to program implementation include insufficient staffing, the absence of competency-enhancement training for personnel, lack of accessibility for patients transported by four-wheeled vehicles, occasional call center disruptions, response times exceeding 15 minutes, and deficiencies in staff discipline. Conclusion: The implementation of the PSC 119 program in Sawahlunto City in 2023 has been reasonably successful but requires improvements in input aspects, such as increasing the number of doctors, operators, and drivers, as well as providing BTCLS training for healthcare workers and defensive driving training for drivers. Furthermore, optimizing integration with firefighting services, the police, and the Regional Disaster Management Agency (BPBD) is recommended.