Search Repository Universitas Fort De Kock

Puskesmas yang bermutu tidak cukup diukur dari kelengkapan teknologi dan para tenaga medis yang profesional saja, melainkan perlu dilihat secara lebih detail lagi, bagaimana proses pelayanan dan hasil pelayanan di Puskesmas tersebut. Untuk itu, tujuan penelitian ini untuk mengetahui hubungan mutu pelayanan terhadap minat kunjungan ulang pasien di Puskesmas Selayo tahun 2022. Jenis penelitian yang dilakukan bersifat kuantitatif dengan desain penelitian cross sectional. Populasi yang diambil adalah seluruh pasien yang berkunjung di Puskesmas Selayo pada Tanggal 7 September 2022. Pengambilan sampel menggunakan teknik purposive sampling dengan jumlah sampel 50 responden. Analisis data menggunakan uji Chi Square. Analisa univariat menunjukkan bahwa lebih dari separuh responden sebesar (78,0%) menyatakan berminat melakukan kunjungan ulang, sebesar (72,0%) menyatakan keprofesian dalam kategori baik, sebesar (72,0%) menyatakan mutu pelayanan yang diberikan sudah efisien, sebesar (68,0%) menyatakan mutu pelayanan yang diberikan sudah aman, dan sebesar (62,0%) merasa puas terhadap mutu pelayanan yang diberikan. Analisa bivariat menunjukkan bahwa keprofesian memiliki nilai p 0,280 > 0,05, efisiensi p 0,001 < 0,05, keamanan p 0,029 < 0,05 dan kepuasan p 0,002 < 0,05. Sehingga dapat disimpulkan bahwa tidak terdapat hubungan antara keprofesian dan minat kunjungan ulang pasien dan terdapat pengaruh antara efisiensi, kemananan dan kepuasan pasien terhadap minat kunjungan ulang pasien di Puskesmas Selayo. Saran bagi Puskesmas yaitu diharapkan dapat menjadi acuan agar lebih memahami pentingnya mutu pelayanan yang sesuai dengan peraturan kementerian kesehatan guna meningkatkan pelayanan kesehatan yang diberikan kepada pasien secara maksimal.

A quality health center is not enough to be measured by the completeness of technology and professional medical personnel, but needs to be seen in more detail, how the service process and service results at the health center are. For this reason, the purpose of this study was to determine the relationship between service quality and patient re-visit interest at the Selayo Health Center in 2022. The type of research conducted was quantitative with a cross sectional research design. The population taken was all patients who visited the Selayo Health Center on September 7, 2022. Sampling used a purposive sampling technique with a sample of 50 respondents. Data analysis using Chi Square test. Univariate analysis showed that more than half of the respondents (78.0%) stated that they were interested in making repeat visits, (72.0%) stated that the profession was in the good category, and (72.0%) stated that the quality of services provided was efficient, by (68.0%) stated that the quality of service provided was safe, and (62.0%) were satisfied with the quality of service provided. Bivariate analysis showed that the profession had a p value of 0.280 > 0.05, efficiency p 0.001 < 0.05, safety p 0.029 < 0.05 and satisfaction p 0.002 < 0.05. So it can be concluded that there is no influence between professionalism and interest in patient repeat visits and there is an influence between efficiency, safety and patient satisfaction on the interest of patient return visits at the Selayo Health Center. Suggestions for Puskesmas are expected to be a reference in order to better understand the importance of service quality in accordance with the regulations of the ministry of health in order to improve the health services provided to patients to the maximum.