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Kualitas pelayanan kesehatan mengacu pada tingkat kesempurnaan
pelayanan kesehatan yang di satu pihak menimbulkan kepuasan pasien. Laporan antenatal Puskesmas Guguk Panjang yaitu terdapat kunjungan K1 sebesar 94,1% dan K4 93,8% selama tahun 2018, data kunjungan ibu hamil selama enam bulan terakhir terhitung dari bulan Juni Desember 2019 yaitu sebanyak 417 ibu hamil. Jenis penelitian adalah analitikdengan desain cross sectional yang dilakukan di Wilayah Kerja Puskesmas Guguk Panjangpada bulan Februari 2020. Populasi seluruh seluruh ibu hamil sebanyak 417 orang pada bulan Juni Desember 2019dengan teknik pengambilan sampel accidental sampling yang berjumlah 54 orang. Data dikumpulkanmenggunakan kuesioner dan dianalisis secara univariat dan bivariat dengan menggunakan uji statistik chi-square. Hasil didapatkan 35,8% ibu hamil mengatakan wujud fisik kurang bermutu. Sebesar 42,0% ibu hamil mengatakan kehandalan petugas kurang bermutu. Sebesar 48,1% ibu hamil mengatakan daya tanggap petugas kurang bermutu. Sebesar 43,2% ibu hamil mengatakan jaminanyang diberikan petugas kurang berumutu. Sebesar 39,5% ibu hamil mengatakan empati petugas kurang bermutu. Sebesar 49,4% ibu hamil mengatakan tidak puas terhadap pelayanan ANC.Terdapat hubungan wujud fisik (p = 0,001 dan OR 5,9), kehandalan (p = 0,0005 dan OR 18,9), daya tanggap (p = 0,0005) dan OR 10,6), jaminan (p = 0,005 dan OR 4) dan empati (p = 0,0005 dan OR 10,8) dengan tingkat kepuasan ibu hamil. Kesimpulan dari penelitian ini ada hubungan wujud fisik, kehandalan, daya tanggap, jaminan dan empati dengan tingkat kepuasan ibu hamil. Untuk itu disarankan kepada tenaga kesehatan khususnya bidan untuk memberikan pelayanan seperti melayani dengan tulus dan penuh keramahan agar pasien yang berobat khususnya ibu hamil dapat merasakan kualitas pelayanan yang diharapkan di puskesmas.

Quality of health services refers to the level of perfection of health services. The
antenatal of Guguk Panjang Community Health Center data reported that there were 94.1% of K1 visits and 93.8% K4 visited during 2018. Then, the data of pregnant women visitation during the last six months from June to December 2019 were 417 pregnant women. The type of this study was analytic with cross sectional design. It was conducted in Guguk Panjang Community Health Center on February 2020. The populations were all pregnant women. They were 417 people on June - December 2019. By using accidental sampling technique, 54 people were chosen as the samples. The Data were collected through questionnaire and it was analyzed by univariate and bivariate by using chi-square statistical test. The results of this study obtained that 35.8% of pregnant women said the physical appearance were lack, 42.0% of pregnant women said that the reliability of the officers was lack, 48.1% of the respondents stated that responsiveness of officers was not good, 43.2% of pregnant women said that the guarantee given by the officers was not common, 39.5% of them described that the empathy of the officers was lack and 49.4% of the respondents stated that they were not satisfied with ANC services. Moreover, there was a relationship between physical form (p = 0.001 and OR 5.9), reliability (p = 0.0005 and OR 18.9), responsiveness (p = 0, 0005) and OR 10.6), collateral (p = 0.005 and OR 4) and empathy (p = 0.0005 and OR 10.8) toward satisfaction levels for pregnant women. In short, there is a correlation between physical form, reliability, responsiveness,
assurance and empathy toward level of satisfaction of pregnant women. For this
reason, it is recommended that health workers, especially midwives, provide
services such as serving sincerely and with full hospitality so that patients seeking treatment, especially pregnant women. By doing that, they can feel the quality of service given by the Community Health Center.