Search Repository Universitas Fort De Kock

Pelayanan kesehatan adalah segala upaya yang diselenggarakan secara sendiri atau secara bersama-sama dalam suatu organisasi untuk memelihara dan meningkatkan kesehatan, mencegah dan menyembuhkan penyakit. Terciptanya kualitas layanan tentunya akan menciptakan kepuasan terhadap pengguna layanan. Pelayanan terkait kasus COVID-19 di Puskesmas dilaksanakan terintegrasi dengan pelayanan lainnya.Penelitian ini merupakan penelitian kualitatif dengan pendekatan studi komparasi dengan metode wawancara mendalam, FGD dan observasi di Puskesmas Balai Selasa, Puskesmas Kambang, Puskesmas Salido dan Puskesmas Koto Baru di
Kabupaten Pesisir Selatan. Informan penelitian ini berjumlah 16 orang dan 24 orang peserta FGD. Validasi data dilakukan dengan triangulasi sumber, metode dan teori.Hasil penelitian menunjukkan Kebijakan yang digunakan Kabupaten Pesisir Selatan berasal dari Permenkes, Peraturan Daerah, dan Dinas Kesehatan Kabupaten Pesisir Selatan, SDM dibutuhkan tambahan petugas, Dana yang digunakan dana BLUD dan tambahan dari Dinas Kesehatan setempat, Sarana dan Prasarana masih belum mencukupi. Perencanaan yang dibuat sesuai Permenkes dan SOP, Pelaksanaan pelayanan belum berjalan dengan baik, Monitoring dan Evaluasi dilakukan pemantauan rutin pada saat rapat internal manajemen. Output kualitas pelayanan perlu ditingkatkan.
Kesimpulan penelitian ini adalah pada input SDM dibutuhkan penambahan
petugas. Dibutuhkan Dana dan Sarana Prasarana tambahan, untuk Proses pelaksanaan pelayanan belum berjalan dengan optimal serta output kualitas pelayanan perlu ditingkatkan. Diharapkan Pemerintah Daerah, Dinas Kesehatan, dan Puskesmas dapat bekerjasama meningkatkan kualitas pelaksanaan pelayanan puskesmas.

Health services are all efforts carried out individually or collectively in an
organization to maintain and improve health, prevent and cure diseases. The creation of service quality will certainly create satisfaction with service users. Services related to COVID-19 cases at Puskesmas are implemented in an integrated manner with other services. The purpose of this study is to describe, analyze, and interpret the quality of service during the COVID-19 pandemic in the work area of the Pesisir Selatan Regency health center in 2020. This research is a qualitative study with a comparative study approach with indepth interviews, FGD and observation at Balai Tuesday Puskesmas, Kambang
Puskesmas, Salido Puskesmas and Koto Baru Puskesmas in Pesisir Selatan District. The number of informants in this study was 16 people and 24 FGD participants. Data validation was carried out by triangulating sources, methods and theories. The results showed that the policies used by the Pesisir Selatan Regency came from the Permenkes, Regional Regulations, and the Health Office of the Pesisir Selatan Regency, the human resources were insufficient, the funds used were BLUD funds and additional funds from the local health office, the facilities and infrastructure were still insufficient. Planning is made in accordance with the Permenkes and SOP, service implementation has not been going well, monitoring and evaluation are carried out routine monitoring and during internal management meetings. The output of service quality needs to be improved. The conclusion of this research is that the input still requires additional funds and infrastructure and the process has not been running optimally and the output of service quality needs to be improved. It is hoped that the local government, the health office, and the health center can work together to improve the quality of the implementation of puskesmas services.