Search Repository Universitas Fort De Kock

Latar Belakang : Upaya meningkatkan mutu pelayanan kesehatan di Fasilitas Kesehatan Tingkat Pertama (FKTP) dilakukan penerapan pembayaran Kapitasi Berbasis Pemenuhan Komitmen Pelayanan (KBK). Tujuan penelitian ini untuk mengetahui faktor yang mempengaruhi pelaksanaan Kapitasi Berbasis Komitmen Pelayanan (KBK) terhadap kepuasan pasien di Puskesmas Kabupaten Pasaman Barat Tahun 2019. Metode : Penelitian analitik ini dengan desain cross sectional menggunakan mixed methods, dilakukan di wilayah kerja puskesmas Kabupaten Pasaman Barat, pada bulan Mei-Juni 2019. Sampel kuantitatif 400 orang Pengambilan sampel menggunakann Multistage Random Sampling dan accidental sampling dengan variabel Reliability, Responsiveness,Assurance,Empathy,Tangibles dengan analisa univariat, bivariat, multivariat.untuk kualitatif 14 informan menggunakan komponen input,proses dan output. Hasil : didapatkan ada hubungan antara Reliabilitas (Reliability)/Kehandalan Petugas terhadap Kepuasan Pasien dengan pValue = 0,029, Daya Tanggap (responsiveness) ada hubungan terhadap kepuasan Pasien dengan pValue = 0,003, Jaminan (Assurance) ada hubungan dengan Kepuasan pasien dengan pValue = 0,029, faktor yang paling dominan mempengaruhi Pelaksanaan Kapitasi Berbasis Komitmen Pelayanan (KBK) terhadap kepuasan pasien adalah daya tanggap. Kesimpulan : disarankan untuk Dinas Kesehatan meningkatkan monitoring dan evaluasi pelaksanaan KBK, bagi puskesmas meningkatkan kualitas pelayananan, Analisa beban kerja petugas dan disiplin pengentrian indikator KBK.

Background: Efforts to improve the quality of health services at the First Level Health Facility (FKTP) are carried out by implementing Capitation-based payments based on meeting service commitments (KBK). The purpose of this study was to study the factors that influence the implementation of Service Commitment-Based Capitation (KBK) on patient satisfaction in the Pasaman Barat District Health Center in 2019. Method: This analytic study with cross sectional design using mixed methods, carried out in the working area of the West Pasaman District health center, in May-June 2019. Quantitative samples of 400 people Sampling using Random Multistage Sampling and accidental sampling with variable Reliability, Responsiveness , Guarantee, Empathy, Tangibles with univariate, bivariate, multivariate analysis. For qualitative 14 informants used input, process and output components. Results: there was a relationship between Reliability / Officer Reliability with Patient Satisfaction with pValue = 0.029, Responsiveness (responsiveness) there was a relationship to Patient satisfaction with pValue = 0.003, Guarantee there was a relationship with Patient Satisfaction with pValue = 0.029 , the most dominant factor influencing the implementation of Service-Based Capitation (CBC) on patient satisfaction is responsiveness. Conclusion: it was agreed for the Health Office to improve the monitoring and evaluation of the implementation of the CBC, for the puskesmas to improve the quality of services, the analysis of the workload of officers and the discipline of dispensing the CBC indicators.